Refund Policy

REFUND POLICY

Floral arrangements are made to order, and places in our education programmes are limited. Purchases are generally final and non-refundable, subject to the exceptions below.

This policy applies to purchases made directly from This Humid House.

FLORAL ORDERS

Floral orders are final and non-refundable once placed.

If you receive an incorrect order or have concerns about your arrangement’s condition or quality on delivery, please contact our floral concierge team as soon as possible. Include your order details and photographs where possible to help us assess the issue.

Depending on the circumstances, we may offer a replacement, credit or refund at our discretion.

We cannot offer refunds for issues arising after successful delivery, including when an arrangement has been left unattended because the recipient was unavailable or unreachable.

SUBSCRIPTIONS

Subscriptions are non-refundable once purchased. Individual arrangements cannot be exchanged for cash or refunded.

All arrangements must be used within one year of purchase. Unused arrangements are forfeited when the subscription expires.

If you have concerns about a subscription arrangement’s condition or quality on delivery, please contact our floral concierge team as soon as possible. We assess these concerns in the same way as standard floral orders.

WORKSHOPS AND EDUCATION PROGRAMMES

Unless the programme page states otherwise, registrations are non-refundable and non-transferable.

If you cannot attend all or part of a programme, we cannot offer a refund, credit, replacement session or transfer to another participant or programme.

If we cancel a programme, we will refund the programme fees paid directly to us.

If we reschedule a programme and you cannot attend the revised dates, we will refund the programme fees paid directly to us.

We do not reimburse travel, accommodation or other personal expenses associated with attending a programme. We recommend appropriate travel insurance for programmes requiring travel.

For programmes booked and paid for through an external partner, that partner’s refund and cancellation policy applies.

QUESTIONS OR ISSUES

For floral orders and subscriptions, please contact our floral concierge team.

For workshops and education programmes, please email info@humidhouse.com.

For further details about purchases, delivery and programme registrations, please refer to our Terms of Service.