FAQs – THIS HUMID HOUSE

For all floral products. We offer Singapore islandwide delivery at a flat rate of $18 SGD. For other products: (aprons, vases, etc.) We offer local and international shipping, please refer to the specific product listing for flat shipping rates. Additional charges may apply for larger sized items, public holidays and special occasions such as Valentine’s Day.

Please ensure your recipient is available at the delivery location and during the delivery time slot to receive your floral product order. In the event your recipient is unable to receive your floral product order, the courier will call the recipient to seek further instructions. If the recipient cannot be reached within 10 minutes of the courier’s arrival, the flowers will be re-delivered back to our shop and a re-delivery fee will be charged to the sender. Read more about our Delivery T&Cs.

At This Humid House, our team holds a commitment to sustainability and to reduce our environmental impact whenever possible. We avoid the use of floral foam and plastic packaging in our arrangements.

Our aim is to include at least 20% local and regionally sourced ingredients in all our arrangements in 2020. And to increase that to 75% by 2025.

Once you have a date and venue confirmed, and have an idea of a working budget we will arrange to discuss your floral preferences with you.

Following this, we will present to you a design proposal and estimate. This is a preliminary estimate and design concept which can be revised if necessary.

Once you confirm the quote and proposal, at this stage we can accept a 30% deposit which secures our services for your wedding date.

You can begin the booking process as far in advance as you wish but we would recommend arranging a meeting with THH at least three to six months before your wedding day.

It is best to allow plenty of time to ensure our services are reserved for your date. We are able to create floral installations on shorter notice, but this does depend on our availability.

If you need to cancel within 2 weeks of event date, we will keep the full 100% deposit, as we would have ordered the flowers and materials already.

For cancellations before two weeks to a month from the event date, refunds will depend on the amount paid:
If we have received 100% of the event fee, we will refund 50% of the amount paid.
If we have only received a 50% deposit, we will not offer a refund.
This is because at this stage we would have already begun sourcing and prepping for the event.

For cancellations two or three months in advance, we will refund the deposit except for the design fee.

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